Terms of Service

These terms ("Terms") govern your use of Bisect, an operational engineering assessment platform operated by [Bisect Legal Entity Name] ("Bisect", "we", "us"). By creating an account, sending an invitation or starting a session, you agree to these Terms.

If you are entering into these Terms on behalf of a company, you confirm you have authority to bind that company. The company is the "Customer".

We have a separate, shorter set of terms for Candidates at the bottom of this page. If you have been invited to a Bisect session and you are not a Customer, you only need to read that section.

1. Definitions

• Service means the Bisect web application, the assessment runtime, the replay viewer and any related APIs and documentation.
• Challenge means a scenario, including its environment, briefing, scripts and rubric, that we make available in the Service.
• Session means a single Candidate's run through a Challenge.
• Replay means the recorded reconstruction of a Session, including terminal output, file changes and timing.
• Customer Data means data the Customer or the Candidate enters into the Service, including Replays.

2. The account

You must keep your credentials confidential and use the Service only through your account. You are responsible for everything done under your account. You must be at least 18 years old to create an account.

3. Subscription, billing, trial

Plans, prices and included usage are described at bisect.io/#pricing. We bill in advance, monthly, in the currency you select. The 14-day trial does not require a card.

Subscriptions auto-renew until you cancel. You can cancel at any time from billing settings; cancellation takes effect at the end of the current billing period and is not pro-rated. If you exceed an included quota (cohorts, sessions, reviewers), we will notify you and require you to upgrade before further use.

We may change prices for future renewal periods on at least 30 days' notice. Continuing to use the Service after the change takes effect is acceptance of the new price. VAT or other transaction taxes are added where required by law.

4. Customer obligations

You are the controller of any personal data you put into Bisect, and Bisect is your processor for that data under our Data Processing Addendum (available on request).

You are responsible for ensuring that:

• (a) you have a lawful basis to invite each Candidate and to record their Session;
• (b) you tell each Candidate, before the Session starts, that the Session is recorded in full (terminal input, file changes, browser telemetry) and shared with reviewers in your team;
• (c) you do not invite anyone under 18;
• (d) you do not use Bisect to assess existing employees without their explicit, separately-given consent;
• (e) your selection process complies with applicable employment, equal-opportunity and anti-discrimination law in the Candidate's jurisdiction. Bisect provides assessment infrastructure; we do not make hiring decisions for you and we do not warrant the predictive validity of any Challenge.

5. Acceptable use

You will not, and will not let any user of your account:

• (a) reverse-engineer, copy, publish or assist a Candidate in solving any Challenge outside of a Session;
• (b) attempt to escape, attack or extract data from the sandbox, the host operating system or any Bisect infrastructure;
• (c) use the Service to send spam, phishing or unlawful content;
• (d) use the Service to surveil identifiable individuals beyond the assessment context;
• (e) use the Service in violation of trade-control or sanctions law;
• (f) interfere with the integrity or performance of the Service;
• (g) resell, sublicense or white-label the Service without our written agreement.

We may suspend access if we reasonably believe a breach of this section is occurring, with notice where practical.

6. Candidate behaviour and AI

Bisect captures what a Candidate does. It does not certify that a Candidate did the work unaided. Whether external tools (including AI assistants) are permitted is a question for the Customer and should be set out in the Candidate's briefing. Bisect makes no warranty about detecting or preventing Candidate use of external tools.

7. Intellectual property

We own the Service, including all Challenges. We grant the Customer a non-exclusive, non-transferable, non-sublicensable right to use the Service during the subscription term for the Customer's internal hiring purposes only.

The Customer owns Customer Data. The Customer grants us the licence we need to host, process, display and back up Customer Data in order to provide the Service.

Feedback you give us is non-confidential and we may use it without restriction.

8. Confidentiality of Challenges

Challenge contents — environment, briefing, expected fix, rubric — are our confidential information. Reviewers and Candidates must not publish, post, blog or share Challenge contents outside the Session and the review process. The Customer is responsible for instructing its Candidates and reviewers accordingly.

9. Service availability and changes

We aim for high availability but do not commit to a specific uptime in these Terms. We will give reasonable notice for planned maintenance affecting Customer dashboards. We may add, change or remove features; we will not materially reduce the core functionality you are paying for during a paid term.

10. Suspension and termination

Either party may terminate for material breach not cured within 30 days of written notice. We may suspend immediately for non-payment, security risk or unlawful use. On termination, the Customer's right to use the Service ends. We will keep Replays available for export for 30 days after termination, then delete them under our Privacy Policy retention schedule.

11. Warranty disclaimer

The Service is provided "AS IS" and "AS AVAILABLE". We disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free or that any specific Challenge will identify any specific candidate quality.

12. Limitation of liability

To the extent permitted by law:

• Neither party is liable for indirect, consequential, special, incidental or exemplary damages, or for loss of profits, revenue, goodwill or anticipated savings, even if advised of the possibility.
• Each party's total aggregate liability under these Terms is capped at the fees the Customer paid to Bisect in the 12 months immediately before the event giving rise to the claim.
• Nothing in these Terms limits liability for fraud, gross negligence or anything that cannot be limited by applicable law.

13. Indemnification

The Customer will defend and indemnify Bisect against third-party claims arising from (a) the Customer's breach of section 4 (Customer obligations) or section 5 (Acceptable use), (b) the Customer's hiring decisions or (c) Customer Data infringing a third party's rights.

We will defend and indemnify the Customer against third-party claims that the Service, used as permitted, infringes a third party's intellectual-property rights, and pay damages a court awards against the Customer for that claim.

14. Governing law

These Terms are governed by the laws of [England and Wales]. The courts of [London, England] have exclusive jurisdiction, except that either party may seek injunctive relief in any court with jurisdiction.

15. Changes to these Terms

We may update these Terms. We will post changes here and, for material changes, notify Customers by email at least 14 days before they take effect. If you keep using the Service after the change takes effect, you accept the new Terms.

16. General

Notices to Bisect: hello@bisect.io. Notices to Customer: the email on the account.

These Terms, together with our Privacy Policy and any order form or DPA, are the entire agreement between us. They prevail over any conflicting terms in a Customer purchase order. If a provision is unenforceable, it is severed without affecting the rest. Neither party may assign these Terms without the other's consent, except to an affiliate or in connection with a merger, acquisition or sale of substantially all assets.